The chatbot has become an incredibly interesting technology in today's complex times. In addition, it is called to be an extraordinary channel of personalized communication at a distance. Do you want to know what its benefits are?
What does a chatbot offer us?
When we talk about chatbots, we refer to computer programs that use artificial intelligence to hold conversations with different types of audiences. They are concretized, today, in different technological realities. Each chatbot project is unique and, as such, has different characteristics. A good number of chatbots rely on a decision tree that is made from frequently asked questions from the public.
Advantages of chatbots
Among the latest technological advances, the main contributions of chatbot are the following:
- Unlimited continuity. The chatbot is always available to users.
- Scalable and ubiquitous customer service.
- Minimization of waiting times to the maximum
- Exponentially greater responsiveness.
- Saving of human, temporary, and economic resources.
- Maximum knowledge and interactivity.
- Immediate customization, because they can identify the consumer, consult their history, and better adapt their responses according to those circumstances.Immediate customization, because they can identify the consumer, consult their history, and better adapt their responses according to those circumstances.
- Greater stimulation of the interlocutor, thanks to the sending of push imagesGreater stimulation of the interlocutor, thanks to the sending of push images.
- Great capacity for segmentation of communications.
- Multichannel provision. Interaction with the public takes place in the channel that it decides: web, app, instant messaging, etc.
- Substantial advances in the geolocation of care.
- Compilation of customer data. Through the information collected, it is easy to categorize and qualify the categories of contacts, as well as identify their expectations, preferences and needs.
- Regular monitoring of results
- Significant improvement in decision making
Access to the new world
Thanks to our technological solutions such as WhatsApp Business API, you will have the opportunity to serve, meet, influence, and attract your customers at any time of the day and night. Always with the maximum efficiency, you will collect very valuable information to multiply the conversions.
Are you interested? Start using our services and you will see, for yourself, the important benefits that we can offer you.